Lead Collection Specialist (Financial Services)

Location: On site in Memphis, Tennessee, United States; primary home branch with travel to other Memphis branches and branches within and outside the assigned district as needed.

Company

hirify.global provides personal loans, credit cards, and other financial products focused on responsible access to credit and the financial well-being of nonprime customers.

What you will do

• Manage high-volume collection activity across an assigned district and work toward delinquency performance goals.
• Contact customers to understand their circumstances and arrange appropriate repayment or settlement solutions.
• Negotiate respectfully while delivering a positive customer experience.
• Partner with Branch Managers and branch teams to identify performance trends and provide targeted collections support.
• Train and coach branch employees on delinquency management, account resolution, and collection best practices.
• Maintain accurate account documentation and follow company policies and regulatory requirements.

Requirements

• High school diploma or GED.
• 2–3 years of related experience in collections, consumer lending, financial services, or account resolution.
• Strong customer service, relationship-building, negotiation, judgment, and critical-thinking skills.
• Ability to manage a high-volume workload, prioritize effectively, and work toward performance goals.
• Ability to influence, coach, and build trust with customers and colleagues.
• Willingness and ability to travel to branches within and outside the assigned district.

Nice to have

• Experience coaching, mentoring, or training others.
• Experience supporting multiple branches, locations, or teams.

Culture & Benefits

• Monday–Friday schedule during standard business hours, with occasional extended hours and possible Saturdays.
• Eligible travel reimbursed according to company policy.
• Medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance options.
• Up to 4% matching 401(k), employee stock purchase plan with a 10% discount, and tuition reimbursement.
• Paid vacation, sick leave, holidays, and volunteer time.
• Inclusive culture with career development opportunities and a focus on community impact.