Enrollment Services Advisor I

Location: College Station, Texas, United States; evening and weekend work may be required

Salary: $45,000, commensurate with selected hire’s experience

Company

Texas A&M University is a major public university providing integrated academic and student enrollment services through the Aggie One Stop office.

What you will do

• Advise prospective, current, and former students on scholarships, financial aid, billing, registration, enrollment, admissions, and veterans’ benefits.
• Guide students to appropriate resources, triage questions to partner offices, and support admissions and enrollment processes.
• Communicate with students through in-person meetings, video conferences, telephone, email, and chat.
• Maintain and explain university, federal, state, and institutional enrollment policies and procedures.
• Document customer interactions and update student information in CRM, SIS, and other databases.
• Participate in outreach events and deliver informational workshops, trainings, and seminars.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• At least four months of student worker, customer service, or related experience.
• Ability to provide exceptional service to multiple customers and communicate in various formats.
• Ability to work evening and weekend shifts when required.
• All positions are security-sensitive and require a criminal history investigation and credential verification.

Nice to have

• Bachelor’s degree and more than one year of higher education experience in enrollment, admissions, financial aid, registrar, or student accounts.
• Experience advising students in higher education and extensive customer service experience.
• Proficiency with Microsoft products and knowledge of student information systems.
• Knowledge of financial aid counseling, student billing, admissions, registrar operations, outreach, or retention.
• Bilingual Spanish proficiency and experience developing presentations.

Culture & Benefits

• Medical, prescription drug, dental, vision, life, AD&D, flexible spending, and long-term disability insurance.
• 12–15 paid annual holidays, monthly paid sick leave, and paid vacation.
• Automatic enrollment in the Teacher Retirement System of Texas.
• Free exercise programs, wellness resources, LinkedIn Learning, and professional development support.
• Educational release time and tuition assistance for completing a degree while employed.
• A collaborative environment centered on respect, excellence, leadership, loyalty, integrity, and selfless service.