Senior Customer Service Representative (Corporate, Senior Registered Agent Services) – Hybrid (Nationwide)

Location: Hybrid nationwide in the United States, with eight office days per month at the closest office within 50 miles; shifts are 9:00 a.m.–6:00 p.m. CST or 8:30 a.m.–5:30 p.m. CST. Applicants must be legally authorized to work in the United States without employer sponsorship.

Salary: $34,000–$57,500 USD annually, plus bonus eligibility.

Company

hirify.global provides professional information, software solutions, and services for healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance sectors.

What you will do

• Provide direct support to corporate services clients, affiliates, vendors, and internal teams through phone and email.
• Manage complex onboarding and complete orders from initial inquiry through processing, invoicing, and follow-up.
• Prepare, review, and file corporate documents, including incorporations, amendments, annual reports, mergers, conversions, withdrawals, dissolutions, reinstatements, and assumed business names.
• Obtain certificates of status, conduct name availability and status searches, track reservations and registrations, and retrieve public records.
• Process apostilles, document authentications, and legalizations while reviewing deliverables and invoices.
• Support high-priority customers, troubleshoot non-standard issues, identify renewal and upselling opportunities, and provide tailored training on online accounts and services.

Requirements

• Legal authorization to work in the United States without current or future employer sponsorship.
• 3–5 years of experience in the corporate and registered agent industry, or equivalent knowledge from an in-house legal, law firm, or CPA firm role.
• Knowledge of corporate document retrievals, including plain and certified copies, certificates of good standing, certificates of fact, and tax-status documents.
• Comprehensive knowledge of filings across all 50 states, including formations, qualifications, amendments, annual reports, reinstatements, dissolutions, DBAs, apostilles, and legalizations.
• High school diploma or equivalent; a bachelor’s degree and corporate services experience are preferred.
• Advanced written and verbal communication, analytical, problem-solving, organizational, CRM, and customer education skills.

Nice to have

• Knowledge of 50-state mergers, conversions, re-domestications, withdrawals, tax clearances, and address changes.
• Bachelor’s degree.

Culture & Benefits

• Hybrid work model combining office collaboration with remote work.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance, vacation and sick time, and paid parental leave.
• No travel is required; the role works in a standard office and clerical environment.

Hiring process

• Interviews assess individual skills, experience, and communication style without AI tools or external prompts.
• Applicants may be required to attend an onsite interview at a hirify.global office.