Project Coordinator (Telecom)

Location: Remote from Colombia, Argentina, Mexico, Peru, El Salvador, or Costa Rica; working hours aligned with the U.S. Central time zone from 8 AM to 5 PM, Monday to Friday.

Monthly base salary: $2,000–$3,000 USD, with potential bonuses.

Company

hirify.global provides managed connectivity solutions, including reliable internet, VoIP, managed networks, and security for restaurants, dealerships, healthcare providers, retailers, and small to medium-sized businesses.

What you will do

• Manage customer-facing projects from presales and planning through installation, onboarding, post-installation, and retention.
• Build trusted relationships with clients, stakeholders, executive sponsors, vendors, carriers, ISPs, and field technicians.
• Coordinate sales, installation, support, accounting, vendors, and technical teams to keep projects on schedule.
• Coordinate service installations, number porting, new service orders, billing setup, support tickets, and issue resolution.
• Conduct customer onboarding and product training while monitoring product usage, account health, satisfaction, and adoption metrics.
• Document processes, create training videos, identify churn and growth opportunities, and recommend product improvements based on customer feedback.

Requirements

• At least 3 years of customer-facing experience supporting U.S.-based clients.
• At least 3 years of project coordination or project management experience.
• At least 1 year of experience in ISP/telecom services, MSP, IT services, networking, or low-voltage environments.
• Experience coordinating vendors, carriers, subcontractors, and internal technical teams.
• Strong organization, communication, problem-solving, attention to detail, autonomy, and decision-making skills.
• English at C1 level is required; the resume must be submitted in English.

Nice to have

• Experience with Microsoft Teams, project management tools, and ticketing systems.

Culture & Benefits

• Competitive monthly base salary with bonus opportunities.
• Culture centered on reliability, product knowledge, and autonomy.
• Opportunities for professional growth as the company expands.
• Work schedule aligned with U.S. Central business hours.