Account Manager (Fintech)

Location: Portsmouth, NH, United States; travel up to 25% of the time.

Company

hirify.global provides business payments and cash management solutions, processing more than $16 trillion in payments annually.

What you will do

• Manage Paymode clients throughout the customer lifecycle, driving successful outcomes, adoption, account health, retention, and revenue growth.
• Lead monthly and quarterly business reviews, success planning, value realization discussions, checkpoints, and issue resolution.
• Use data to analyze client usage, transaction volume, vendor enrollment, and other health metrics.
• Build trusted relationships with client executives, including C-level decision-makers, and identify expansion opportunities with Sales.
• Collaborate with Sales, Vendor Enrollment, Marketing, Product, Implementation Services, Operations, Support, and executive leadership.
• Advocate for client needs, communicate product roadmap value, support beta programs, document success stories, and maintain accurate Salesforce records.

Requirements

• 8+ years of experience in client-facing sales, customer success, account management, or professional services roles within an enterprise SaaS company.
• 4+ years of experience in SaaS or payments, preferably in fintech or services.
• Consultative selling experience and a proven ability to drive sales or expansion with prospects or existing customers.
• Experience building success plans, influencing C-suite decision-makers, and navigating cross-functional corporate environments.
• Strong analytical, organizational, time management, listening, interpersonal, written, presentation, and verbal communication skills.
• Bachelor’s degree or higher preferred, with a business or technical focus.

Culture & Benefits

• Work focuses on customer outcomes, partnership, innovation, and measurable business value.
• Opportunity to collaborate across product, sales, marketing, operations, support, and executive teams.
• Inclusive and open environment supporting talent at all career stages and additional needs.
• Equal opportunity employer.