Enterprise Print Services Specialist (PrinterLogic)

Location: Remote within the USA; candidates must reside in AL, AZ, DC, FL, GA, ID, MD, MS, NJ, NC, OK, OH, PA, SC, TN, TX, UT, VA, or WV. U.S. citizenship is required, and the position requires the ability to obtain and maintain a Public Trust clearance.

Salary: $88,000–$98,000 per year

Company

hirify.global provides information technology and network solutions to government customers as a Federal contractor and Service-Disabled Veteran-Owned Small Business.

What you will do

• Provide day-to-day operational and technical support for the PrinterLogic enterprise print management platform.
• Administer printer objects, print queues, printer profiles, standard configurations, and print-service settings.
• Receive, triage, track, document, escalate, and resolve print-related incidents and service requests.
• Troubleshoot printer drivers, permissions, connectivity, configuration issues, deployment problems, and end-user print failures.
• Maintain SOPs, knowledge articles, troubleshooting guides, configuration records, and end-user instructions.
• Compile service metrics, analyze recurring incidents, and recommend workflow and service improvements.

Requirements

• U.S. citizenship and residence in one of the listed U.S. states are required.
• Ability to obtain and maintain a Public Trust clearance.
• Bachelor’s degree in an Information Technology-related field.
• At least seven years of relevant experience in enterprise IT operations, service desk or ticketing workflows, endpoint services, print services, or similar operational support.
• Experience with enterprise incident and service-request management, production troubleshooting, customer-facing IT support, and technical documentation.
• Knowledge of enterprise print services, print queues, drivers, printer profiles, permissions, configurations, ticketing systems, Microsoft Office, and collaboration or document repositories.

Nice to have

• Hands-on experience administering PrinterLogic in an enterprise environment.
• Experience with geographically distributed print environments and print-service transitions, upgrades, rollouts, or configuration changes.
• Experience creating print-related SOPs, knowledge articles, troubleshooting guides, and end-user documentation.
• Experience analyzing support-ticket trends and reducing recurring incidents.

Culture & Benefits

• Remote work within the specified U.S. states.
• Health, dental, vision, pet, and legal insurance.
• 401(k) retirement matching, paid leave, and paid holidays.
• Employer-paid life and disability insurance.
• Professional development, education benefits, and health and wellness programs.
• Collaborative workplace with an emphasis on career growth, knowledge sharing, and support for military veterans.