Service Desk Technician (IT Support)

18$

Формат работы

hybrid

Тип работы

fulltime

Грейд

junior

Английский

Страна

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Service Desk Technician (IT Support): Providing Tier 1 support for a federal customer with an accent on incident diagnosis and resolution. Focus on responding to user requests, troubleshooting technical issues, and ensuring service levels are met.

Location: Hybrid (Kiln, MS)

Company

hirify.global is a team of transformers passionate about improving government IT services.

What you will do

Respond to and diagnose incidents through discussions with users.
Provide support to end users on a variety of issues.
Document, track, and monitor problems to ensure timely resolution.
Interact with network services and software systems engineering to restore service.
Perform password resets and ensure accurate ticket documentation.

Requirements

High School Diploma or equivalent.
0-2 years experience in IT support.
Basic understanding of computer systems.
Must be able to obtain and hold a public trust clearance.

Nice to have

MCSA Office 365 certification.
ITIL Foundation certification.

Culture & Benefits

Collaborative team environment.
Employee Assistance Program (EAP).
Flexible work environment.
Learning & Development platform.

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