Customer Solutions Specialist (SaaS)

Location: Columbus, Ohio, United States; in-office three days a week. Assigned shifts are 8:00 a.m.–5:00 p.m. or 10:00 a.m.–7:00 p.m., supporting US Eastern or US Pacific time hours.

Salary: $65,000–$75,000 per year, plus a 5% variable annual bonus and potential RSU grant.

Company

hirify.global provides a commerce partnership marketing platform that helps brands manage affiliate, influencer, content publisher, brand ambassador, and customer advocacy partnerships.

What you will do

• Provide customer support through chat, email, and ticketing systems for a global user base.
• Act as the first point of contact for brands and partners, guiding users through the platform and resolving issues.
• Replicate customer experiences, test features, troubleshoot challenges, and identify root causes.
• Gather customer feedback and collaborate with product and engineering teams to improve satisfaction and platform performance.
• Help establish and develop the new Columbus-based customer support team.

Requirements

• 2+ years of experience in front-end web development or technical customer support, ideally in a SaaS environment.
• Excellent written communication skills with the ability to communicate clearly, concisely, and professionally across multiple channels.
• Strong technical troubleshooting, analytical, and multitasking skills.
• Experience with APIs, FTP, SQL, JavaScript, and HTML.
• Technical aptitude, curiosity, meticulous accuracy, resilience, and a strong customer-service mindset.
• Ability to work from the Columbus office three days per week and support US Eastern or US Pacific time hours.

Nice to have

• Affiliate & Partnerships Industry Fundamentals Certification by PXA.

Culture & Benefits

• Responsible PTO policy and a flexible approach supporting work-life balance.
• Medical aid, provident fund, mental health and wellness support, and gym or fitness reimbursement.
• Restricted Stock Units with a three-year vesting schedule, subject to Board approval.
• Free Coursera subscription and access to PXA courses.
• Paid parental leave, technology stipend, and internet allowance.