Client Services Onsite Support Engineer

Location: New York, United States; onsite at the client location Monday–Thursday and remote from home on Fridays

Salary: $65,000–$80,000 per year

Company

hirify.global provides managed IT support and technology guidance through LISS Technologies, acting as an extension of client businesses.

What you will do

• Serve as the first point of contact for client end users and IT staff requesting technical assistance.
• Respond to incidents and service requests through phone, email, ticketing systems, and in-person support.
• Troubleshoot hardware, software, connectivity, account access, workstation, peripheral, and business application issues.
• Own support requests through resolution, providing clear updates and escalating unresolved or high-impact issues according to established procedures.
• Document incidents, troubleshooting steps, resolutions, and user interactions accurately.
• Monitor support queues, follow SOPs, and identify recurring issues or improvement opportunities.

Requirements

• 2–5 years of experience in helpdesk, desktop support, or technical support.
• Working knowledge of desktop operating systems, business applications, printers, mobile devices, and basic networking concepts.
• Ability to diagnose common technical issues and explain technical concepts clearly to non-technical users.
• Strong customer service, communication, organization, prioritization, and documentation skills.
• Ability to work onsite at the assigned New York client location Monday–Thursday; remote work is scheduled for Fridays.
• Commitment to following procedures, maintaining professionalism, and delivering responsive support.

Nice to have

• CompTIA A+, CompTIA Network+, Microsoft fundamentals, or similar entry-level technical certifications.

Culture & Benefits

• Full-time position within the Managed Services department.
• Embedded collaboration with the client’s team and the LISS Technologies Client Services team.
• Combination of onsite client support and scheduled work from home.
• Service-oriented environment focused on patience, accountability, responsiveness, and reliable user support.