8 часов назад
Customer Success Manager (Data Center)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager (Data Center): Coordinating customer BOMs, Tier 1 sourcing activities, demand forecasts, and operational execution for complex data center programs with an accent on cross-functional planning, supply continuity, and customer commitments. Focus on analyzing forecast changes, mitigating supply chain risks, resolving escalations, and aligning customers with sales, engineering, manufacturing, sourcing, and operations.
Location: Hybrid position in Middletown, Pennsylvania, requiring at least three days in the office. Travel of up to 20% is required, including up to 5% internationally.
Company
develops industrial and automation products and supports complex customer programs across global data center initiatives.
What you will do
- Manage system Bills of Materials, Tier 1 supplier sourcing strategies, customer demand planning, and operational execution.
- Coordinate complex customer programs across sales, operations, supply chain, engineering, manufacturing, sourcing, product management, and regional teams.
- Analyze forecasts, BOM changes, volume fluctuations, risks, and opportunities to support production, sourcing, and capacity planning.
- Act as the primary customer liaison, lead customer-facing planning and operational discussions, and maintain strategic customer relationships.
- Manage escalations, open orders, service requests, delivery challenges, and sourcing issues through approved processes.
- Lead supplier onboarding, regional business transitions, process improvements, reporting, and continuous improvement initiatives.
Requirements
- Bachelor’s degree in Business, Supply Chain, Engineering, or a related field.
- 5+ years of experience in customer operations, project management, or supply chain roles.
- Strong understanding of BOM management, Tier 1 supplier networks, and S&OP processes.
- Excellent communication, stakeholder management, analytical problem-solving, and collaboration skills.
- Proficiency in ERP systems, customer portals, and forecasting tools.
- Ability to work in the hybrid Middletown office arrangement and travel up to 20%.
Culture & Benefits
- Individual contributor role with leadership through influence, collaboration, and execution.
- Medical, dental, and vision coverage with 401(k) matching.
- Paid time off, fully paid maternity and paternity leave, life insurance, and short- and long-term disability coverage.
- On-site gym, health and wellbeing center, café, walking trails, and tuition assistance.
- Occasional availability outside normal operating hours is expected for critical escalations.
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