Customer Success Management Lead (Travel Technology)

Location: Miami, Florida, United States; hybrid working model

Company

hirify.global is a travel technology company providing solutions used by travel sellers and serving customers worldwide.

What you will do

• Manage post-sales customer success for medium and large retail and business travel agencies in North America.
• Align customers and internal stakeholders on goals, KPIs, success plans, deployment readiness, and engagement models.
• Drive early adoption and usage through implementation handovers, go-live meetings, proactive check-ins, resources, and problem-solving.
• Monitor customer health metrics and lead monthly, mid-year, and annual business reviews.
• Coordinate internal expertise to address technical challenges and communicate progress to customers.
• Identify expansion opportunities and support account management with renewals and upsell preparation.

Requirements

• Bachelor’s degree in business, engineering, technology, or equivalent work experience.
• At least 7 years of successful customer-facing experience with stakeholders at all levels.
• Knowledge of hirify.global solutions and the ability to communicate complex technical information clearly to non-technical stakeholders.
• Proactive, strategic, and problem-solving mindset with strong business acumen and risk awareness.
• Ability to build internal and customer networks, coordinate account teams, and apply project management skills.
• Proficiency in Excel and PowerPoint, with some knowledge of AI and willingness to apply it.

Nice to have

• Prior travel industry experience.

Culture & Benefits

• Competitive remuneration, individual and company annual bonuses, and a complete rewards package.
• Paid vacation and holidays, health insurance, and other benefits.
• Hybrid work and access to online technical and soft-skills learning hubs.
• Diverse and inclusive work environment with opportunities for professional development.
• Supportive culture focused on reliability, collaboration, and work-life balance.