Senior Claims Handler EL/PL

Location: Stoke, UK; hybrid workplace

Company

hirify.global is a professional services and technology firm supporting insurance and other highly regulated businesses across the risk and insurance value chain.

What you will do

• Handle liability claims from initial notification through final settlement on behalf of insurers.
• Establish policy coverage, record claims in the digital handling system, and investigate claims from the desk or through instructed loss adjusters.
• Assess liability, value injury claims, negotiate settlements, and authorise payments within defined limits.
• Ensure compliance with legal timescales and client service-level agreements.
• Build relationships with external clients and stakeholders.
• Mentor and coach junior colleagues.

Requirements

• Experience handling injury claims, preferably across casualty claim types including personal injury, construction, and products liability.
• Technical knowledge of policy wording, insurance markets, injury claim valuation, reserving philosophies, Civil Procedure Rules, and the Claims Portal.
• Experience working in an insurance or legal environment.
• Strong communication, customer service, planning, organisational, adaptability, teamwork, and IT skills.

Culture & Benefits

• Hybrid working and flexible working policies.
• 25 days of holiday, increasing with service, with the option to purchase additional days.
• Pension contributions of 5% from the employee and 5% from the employer.
• Funding for professional qualifications, development, training, and leadership programmes.
• Life assurance, enhanced family leave pay, employee assistance, wellbeing support, retailer discounts, and cycle-to-work and lease-car schemes.

Hiring process

• Application and CV review.
• Initial phone call and interview.
• Offer followed by hiring.