Partner Experience Manager II (Fintech)

Location: Hybrid in Maitland, Florida, with office attendance required 25% of the time

Salary: $66,800–$113,700 per year

Company

hirify.global develops fintech and healthtech solutions for the healthcare industry, with a focus on scalable partner and customer operations.

What you will do

• Manage customer lifecycles and maintain partner relationships in a fast-paced SaaS environment.
• Coordinate service delivery discussions, communications, expectations, and contract management.
• Prioritize client requests across technical teams and escalate issues when necessary.
• Implement strategies to achieve project objectives and improve operational efficiency.
• Review and recommend enhancements to business process flows and customer self-service capabilities within the hirify.global application.

Requirements

• 2–5 years of experience in client service delivery or account management within the SaaS industry.
• Strong communication skills for working with stakeholders from C-suite contacts to technical analysts.
• Strong negotiation, creative thinking, analytical thinking, and results-oriented problem-solving abilities.
• Bachelor’s degree or equivalent education and work experience.
• Experience administering Consumer Driven Health accounts, TPA-managed benefits, or health plans is preferred.

Culture & Benefits

• Flexible work environment.
• Paid vacation and holidays.
• Professional development programs.
• Health, wellness, and financial benefit packages.
• People-first, partner-powered, and innovation-focused working principles.