Account Manager – Mid Market (Telecoms)

Location: Office-based in Crewe, England, United Kingdom

Company

hirify.global provides sustainable mobility, connectivity, and technology solutions for businesses, with a focus on e-mobility and energy transition.

What you will do

• Manage an established mid-market customer base throughout the customer lifecycle.
• Build lasting relationships with key clients and internal stakeholders.
• Develop review and retention strategies, keeping churn below 5%.
• Identify and deliver upselling, cross-selling, and product-penetration opportunities.
• Maintain profitability and margins in line with commercial guidelines.
• Work with internal teams to deliver an exceptional customer experience.

Requirements

• Telecoms background is essential.
• Excellent commercial acumen and understanding of customer retention.
• Experience developing client relationships and driving account growth.
• Proactive, customer-focused, positive, flexible, honest, and confidential approach.
• Ability to work collaboratively as part of a team.
• Five GCSE passes and A-Level or equivalent qualifications.

Culture & Benefits

• Modern office environment in Crewe.
• 25 days of holiday plus bank holidays.
• Annual salary review, pension plan, and life assurance.
• Employee fuel card and electric vehicle salary-sacrifice scheme.
• Employee assistance, wellness, and healthcare support.
• Fertility treatment and pregnancy-loss leave, cycle-to-work scheme, and career development opportunities.

Hiring process

• Apply online through the company’s recruitment process.
• Reasonable adjustments and accommodations are available during recruitment.