Help Desk Specialist, IT

Location: Remote (United States); Monday through Friday, 8:30 am to 5 pm PT, with occasional overtime and rotational holiday coverage.

Pay: $27–$36 per hour

Company

hirify.global provides litigation support services and is working to modernize the litigation support industry.

What you will do

• Serve as the primary Tier 1 contact for end-user IT support, managing ticket intake, triage, and resolution through Foqal.
• Troubleshoot macOS, Windows, software, access, configuration, and Zoom Phone issues using structured diagnostics.
• Deploy computers, accessories, software licenses, and onboarding materials for new hires and existing staff.
• Coordinate hardware repairs, e-cycling, equipment disposal, purchase requests, and inventory tracking.
• Create and maintain IT knowledge base content, SOPs, and support workflows.
• Escalate unresolved issues to Tier 2 IT Analysts with clear documentation and provide peer coverage across the help desk team.

Requirements

• Approximately 1+ year of help desk, IT support, or comparable customer-facing technical experience, or equivalent practical experience.
• Proficiency troubleshooting macOS and Windows, with familiarity with SaaS provisioning, remote support tools, screen sharing, and MDM basics.
• Experience with Google Workspace, Microsoft 365, and Zoom, including Zoom Phone administration and troubleshooting.
• Strong written communication skills for an async-first, fully remote environment and the ability to explain technical concepts clearly to non-technical staff.
• Working knowledge of phishing and social engineering patterns, with the judgment to resolve issues at Tier 1 or escalate them appropriately.
• Associate’s or Bachelor’s degree, CompTIA A+ or another relevant certification, or equivalent hands-on experience.

Culture & Benefits

• Fully remote, async-first work environment with peer coverage, knowledge sharing, team meetings, and retrospectives.
• Premium medical, dental, and vision coverage, including plans with fully covered premiums.
• Healthcare reimbursement and wellness and mental health benefits for employees and families.
• Flexible paid time off and equity options.
• Company-provided 401(k), home office setup, and a monthly internet and phone stipend.