Director - Workflow Design and Governance

Location: United States; remote role

Company

DFIN delivers software and service solutions for financial reporting and capital markets transactions.

What you will do

• Define, design, govern, and continuously improve end-to-end workflows across Client Service & Delivery.
• Establish process standards, workflow documentation practices, governance routines, ownership models, decision rights, and escalation paths.
• Lead multiple workflow design, governance, standardization, and continuous improvement initiatives across cross-functional and offshore teams.
• Analyze workflow, quality, productivity, cycle time, capacity, and service performance data to identify root causes and improvement opportunities.
• Design process maps, SOPs, training materials, KPIs, dashboards, scorecards, and decision-ready governance updates using PowerBI, Excel, and related tools.
• Facilitate current-state reviews, future-state design workshops, governance reviews, training, adoption planning, and operational readiness activities.

Requirements

• Bachelor’s degree and 6+ years of experience in workflow design, process governance, continuous improvement, operational excellence, project management, or business analysis.
• Experience leading workflow, process design, governance, or improvement initiatives across cross-functional teams, offshore teams, or vendors.
• Strong leadership, facilitation, stakeholder management, persuasion, negotiation, and consensus-building skills.
• Advanced proficiency in workflow mapping, process documentation, process optimization, governance routines, and adoption planning.
• Proficiency in Microsoft Office, PowerBI, and process-mapping or workflow-documentation tools such as Visio.
• Ability to travel domestically and internationally as needed; the role includes 15% travel plus annual international or offshore travel.

Nice to have

• Lean, Six Sigma, PMP, process design, or comparable certification.

Culture & Benefits

• Values-driven environment focused on client, shareholder, and employee satisfaction.
• Flexible workplace and comprehensive benefits.
• Opportunities for professional growth and employee development.
• Focus on operational excellence, continuous improvement, data protection, information security, and risk management.