System Support Specialist II (Microsoft)

Location: On site at the headquarters in Waukesha, Wisconsin, United States. Occasional travel among other facilities may be required, including on-call, evening, and weekend support during service interruptions or IT initiatives.

Company

hirify.global develops solutions that protect homes, strengthen businesses, and support a resilient, efficient, and sustainable energy future.

What you will do

• Provide hands-on installation, diagnosis, repair, maintenance, and upgrades for laptops, desktops, phones, printers, barcode scanners, and peripherals.
• Support local server hardware, operating systems, network infrastructure, telephony, and end-user incidents through phone or virtual communication.
• Triage, document, resolve, and escalate service requests while minimizing downtime.
• Create troubleshooting documentation and root-cause analyses for resolved or escalated issues.
• Support business system and manufacturing initiatives, application migrations, system upgrades, and end-user configurations.
• Maintain hardware and software asset inventory, enforce IT security standards, and coordinate incident resolution with vendors.

Requirements

• Associate degree in Computer Science or equivalent experience.
• At least two years of experience troubleshooting PCs, printers, phones, and network issues.
• Advanced knowledge of Microsoft Windows, Office, Outlook, network printing, Active Directory, Exchange, and O365.
• Understanding of networking, wireless, telecommunications, Windows Server, Linux, storage, hardware, mobile device management, and audio/visual systems.
• Strong problem-solving, verbal, and written communication skills, with the ability to work collaboratively and with minimal supervision.
• Ability to work on site in Waukesha and provide on-call, evening, weekend, and occasional facility-travel support as required.

Nice to have

• Bachelor’s degree in Computer Science.
• MCSE, MCTS, Cisco, Avaya telephony, or ITIL certification.

Culture & Benefits

• Work in both office and manufacturing environments.
• Contribute to technology compliance, operational standards, and manufacturing initiatives.
• Collaborate with IT specialists, vendors, and end users to resolve technical issues.
• Support a business focused on resilient and sustainable energy solutions.