6 дней назад
IT Systems Technician II
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Systems Technician II (Windows/Active Directory): Providing Tier-2 desktop support for hardware, software, network, server, and storage infrastructure serving more than 600 users, with an accent on Windows administration, imaging, and cross-tier collaboration. Focus on troubleshooting heterogeneous environments, managing Active Directory and VoIP systems, supporting Chandler and Tempe facilities, and contributing to infrastructure projects.
Location: Onsite in Chandler, Arizona, with remote and onsite support for the Tempe facility; travel to other North American facilities may be required.
Company
develops semiconductor and technology solutions used in products and systems worldwide.
What you will do
- Provide Tier-2 technical support for desktop hardware, software, network, basic server, and storage infrastructure supporting more than 600 users.
- Install, configure, troubleshoot, and image Windows workstations, smartphones, and network equipment.
- Manage Active Directory user and computer objects and support Office 365, database applications, utilities, and basic Unix/Linux issues.
- Operate and maintain internal data communication systems across multiple platforms and protocols, including VoIP.
- Collaborate with Tier-1 and Tier-3 support teams and assist with IT process standardization and infrastructure projects.
- Provide limited remote support for home-based users and support the Tempe facility.
Requirements
- At least two years of experience in an IT support environment.
- Hands-on experience supporting Windows operating systems, Active Directory, and Office 365 in a heterogeneous environment.
- Strong customer service, communication, analytical, troubleshooting, and problem-solving skills.
- Ability to manage multiple users and priorities in a fast-paced, high-pressure environment.
- Bachelor’s degree in Computer Science or equivalent education and experience is preferred.
- Ability to work onsite at the Chandler facility and travel to other Microchip facilities across North America when required.
Nice to have
- Experience with ServiceNow ticketing and incident management.
- ITIL Foundation certification, version 3 or 4.
- Microsoft Certified Professional certification.
- Technical support experience in engineering lab environments.
Culture & Benefits
- Full-time employment within a large global technology organization.
- Employee development and career growth programs.
- Work involves approximately 80% sitting, 10% standing, and 10% walking.
- Travel requirement is approximately 0%–25%.
- Collaborative, values-driven workplace focused on innovation, communication, diversity, and employee development.
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