Technical Support Analyst (Tier II) (Cybersecurity)

Location: Onsite in Washington, DC, including support between nearby Department of State buildings. Flexible shifts: 6am–2pm ET or 2pm–10pm ET.

Company

hirify.global builds and delivers federal technology with a product mindset focused on speed, ownership, and execution.

What you will do

• Install, configure, maintain, and patch operating systems, applications, and enterprise IT systems.
• Monitor system performance and troubleshoot hardware, software, connectivity, and network issues.
• Implement security controls, conduct audits, and apply vulnerability mitigation updates.
• Provide help desk, deskside, VIP, and end-user technical support in a secure federal environment.
• Manage user accounts, access controls, documentation, and system performance and security reports.
• Maintain and test backup and disaster recovery solutions while identifying automation opportunities.

Requirements

• Active Top Secret clearance with SCI eligibility.
• Security+ certification.
• At least 3 years of experience in IT support, system administration, or a related role.
• Experience with operating systems, applications, hardware, software, networking, patching, and vulnerability mitigation.
• Experience with backup and disaster recovery processes and familiarity with virtualization technologies such as VMware or Hyper-V.
• Ability to provide onsite physical support, including lifting and carrying IT equipment up to 30 pounds without assistance.

Nice to have

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Advanced Windows and/or Linux system administration experience.
• Experience with automation tools or scripting.
• Experience supporting classified or high-security environments.

Culture & Benefits

• Full-time employment with medical, dental, vision, life, short-term disability, and long-term disability insurance options.
• HSA-eligible medical plans and a 5% 401(k) company match.
• Paid holidays, PTO accrual plans, and paid parental leave.
• Flexible schedules, teleworking options, professional development, and career growth opportunities.
• Team and company-wide events, recognition, and appreciation programs.