Associate Technical Support Analyst (Storage/Backups/Linux)

Location: Onsite at the Information Technology Center, 315 Point Marion Road, Morgantown, West Virginia, United States; travel to other WVUHS facilities or affiliated sites is required, with possible on-call phone or onsite response.

Company

hirify.global is a healthcare organization operating the West Virginia University Health System and its affiliated facilities.

What you will do

• Provide first-level and basic second-level support for networks, servers, security appliances, PCs, applications, and healthcare information systems.
• Install and rack network and security appliances, run and terminate data cabling, monitor UPS systems, and maintain infrastructure documentation.
• Assist with Windows, Linux, physical, Nutanix, Hyper-V, and VMware server infrastructure, including troubleshooting and system consolidation projects.
• Work with customers and Tier 2/Tier 3 engineers to diagnose application, user-access, video-conferencing, and technical infrastructure issues.
• Support vulnerability testing, threat mitigation, change management, incident management, disaster recovery, and business continuity activities.
• Maintain IT inventory and enterprise records in systems such as Workday and ServiceNow.

Requirements

• Bachelor’s degree in information technology, computer science, or a related field, or a high school diploma/equivalent plus two years of networking and server-platform experience.
• Generalist knowledge of servers, networks, security, applications, PCs, Windows operating systems, and healthcare information systems.
• Ability to troubleshoot networks, security appliances, servers, Windows PCs, and applications while working independently or with multidisciplinary teams.
• Knowledge of change management processes and ITIL; experience with end users, ticketing, and cross-team coordination is preferred.
• Ability to travel to affiliated sites, work onsite, respond to on-call assignments, and lift at least 50 pounds.

Nice to have

• CompTIA Network+, Security+, or Server+ certification.
• Experience with VMware, Hyper-V, Nutanix, ServiceNow, Workday, and healthcare or EHR applications.

Culture & Benefits

• Full-time schedule of 40 hours per week on the day shift.
• Standard office work environment with frequent walking, standing, lifting, and other physical activities.
• Participation in mentoring, training, professional development, departmental teams, and collaborative problem-solving.
• Work is performed under WVUHS policies and established change, incident, problem, and request management procedures.