Clinic Coordinator (Oncology)

Location: 300 Boylston St, Chestnut Hill, MA 02459, United States; 100% onsite. Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m.

Salary: $45,500–$54,400 per year

Company

hirify.global conducts cancer research, provides patient care, educates physicians and researchers, and promotes public health.

What you will do

• Schedule complex oncology appointments across disciplines and monitor scheduling reports for accuracy and resource optimization.
• Perform patient check-in and check-out, triage calls and requests, verify patient identities, prepare paperwork, and coordinate complex schedules.
• Communicate with patients, families, providers, leadership, and cross-functional teams using clear, patient-friendly language.
• Provide customer service, de-escalate patient grievances, and escalate issues to clinic leadership when needed.
• Recognize emergencies, follow standard operating procedures, and participate in quality improvement initiatives.
• Maintain patient-use iPads and troubleshoot operational and technical issues.

Requirements

• High school diploma required; a bachelor’s degree is preferred.
• Proficiency with technology and complex computer systems.
• Excellent verbal and written communication, organization, problem-solving, and critical-thinking skills.
• Ability to multitask, adapt to changing priorities, and work effectively across teams.
• Ability to maintain confidentiality of Protected Health Information and comply with HIPAA and institutional procedures.
• Patient contact is required through in-person, telephone, written, and email communication.

Nice to have

• Experience in a customer service setting.
• Experience training new team members.

Culture & Benefits

• Work in an inclusive, diverse, equitable, and patient-centered clinical environment.
• Collaborate with Harvard Medical School-affiliated hospitals and other healthcare partners.
• Complete assigned training and competency programs, including AEU and HealthStream requirements.
• Participate in system upgrades and operational changes.