Strategic Account Executive (Communications)

Location: Remote, based in the United Kingdom, Spain, or Ireland. Approximately 25% travel is expected for customer meetings, team gatherings, and off-sites.

Company

Twilio provides communications solutions that help businesses and developers create personalized customer experiences.

What you will do

• Manage fast-growing customers across EMEA, with a focus on Southern Europe.
• Grow revenue and gross profit share of wallet across a strategic account list.
• Drive cross-sell and upsell of voice, messaging, email, contact centre, and account security solutions.
• Source net-new opportunities and open new customer relationships.
• Create pricing proposals, negotiate terms, and manage contract processes.
• Sell complex solutions to business and technical audiences while maintaining high customer satisfaction.

Requirements

• Native or bilingual proficiency in English and Hebrew.
• 6+ years of account management or sales experience selling and closing complex technical solutions.
• Experience managing accounts ranging from large multinational enterprises to SMBs.
• Consistent history of achieving sales quotas.
• Strong account management experience, including cross-selling and upselling within mature customer bases.
• Understanding of revenue, gross profit, risk, and opportunity tracking.

Nice to have

• Experience selling to both business and technical audiences.
• Experience in communications or telecommunications, including messaging, voice calling, email, or account security verification.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, and customer meetings.
• Competitive pay and generous time off.
• Parental and wellness leave.
• Healthcare and retirement savings programs, varying by location.
• Opportunities to support volunteering and community initiatives.

Hiring process

• Hiring decisions are made through a process involving real Twilio employees and may use AI to support efficiency.