6 дней назад
Technical Support Patching Coordinator
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Support Patching Coordinator (Windows/Linux Infrastructure): Coordinating and executing end-to-end patching, monitoring, incident response, and scheduled maintenance across Windows and Linux server environments with an accent on patch compliance, virtualization, and enterprise infrastructure operations. Focus on validating patch cycles, troubleshooting VMware and network issues, managing Active Directory and server resources, and documenting overnight incidents and handoffs.
Location: Dallas, TX, United States. Full-time overnight schedule with possible weekend coverage.
Company
provides enterprise data center, cloud, and interconnection services through managed data center facilities and infrastructure solutions.
What you will do
- Plan, schedule, execute, validate, and document patch cycles for Windows and Linux server environments.
- Apply OS security patches, hotfixes, and cumulative updates using BigFix, Ansible, or equivalent tools.
- Monitor production and customer systems overnight, respond to incidents, and troubleshoot Windows, Linux, cloud, application, and network issues.
- Maintain VMware virtual infrastructure, including vSphere, vCenter, and vCloud environments.
- Execute approved maintenance such as reboots, firmware updates, storage provisioning, DNS changes, and server provisioning or decommissioning.
- Prepare shift handoffs, maintain patching logs, coordinate with day-shift and Tier 2 teams, and communicate maintenance status to customers.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- At least 3 years of IT experience, including at least 2 years supporting Windows and/or Linux platforms.
- At least 2 years of experience with VMware vSphere and vCenter administration.
- Experience with patch management, scheduling, compliance reporting, rollback procedures, enterprise maintenance, and change management.
- Experience with Active Directory, network administration, routers, switches, firewalls, load balancers, TCP/IP, and monitoring tools.
- Ability to work independently on a consistent overnight schedule and provide clear customer and shift-handoff communication.
Nice to have
- BigFix, Veeam, or Commvault experience.
- Scripting experience with Python, PHP, or PowerShell.
- Experience with Ansible automation.
Culture & Benefits
- Structured, process-driven environment with independent overnight work.
- Health, vision, and dental insurance.
- Short-term and long-term disability insurance.
- Life insurance and 401(k) with company match.
- Three weeks of paid time off and paid holidays.
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