Technical Account Manager (Salesforce)

Location: Hybrid in New York or Austin, United States

What you will do

• Provide strategic guidance and technical leadership for complex enterprise customer accounts.
• Develop multi-quarter Technical Account Plans linking architectural strategy with operational goals.
• Lead solution design discussions covering integrations, data architecture, platform scalability, and technical trade-offs.
• Guide customers through technology transformations, organizational change, stakeholder alignment, and user adoption.
• Direct solution architects, consultants, and engineers while connecting technical decisions to measurable business outcomes.
• Own long-term account architecture, contribute customer insights to product strategy, and drive retention, expansion, and annualized services growth.

Requirements

• Experience in strategic consulting, technical leadership, change management, and value realization.
• Experience managing or coordinating implementation teams, including solution architects, consultants, and engineers.
• Strong understanding of Salesforce ecosystem concepts, enterprise architecture principles, and implementation best practices.
• Ability to explain architecture concepts, integration patterns, data flows, platform considerations, and the business impact of technical decisions.
• Ability to facilitate complex decisions, influence executive and operational stakeholders, and guide customers toward measurable outcomes.
• Experience identifying adoption risks, developing mitigation strategies, and coaching executive sponsors and business leaders through organizational change.

Culture & Benefits

• Strategic, proactive customer advisory role rather than reactive support-focused work.
• Opportunity to shape product strategy through customer insights and recommendations.
• Continuous focus on improving customer outcomes, delivery processes, and business results.