Head of Onboarding

Location: Remote or based in Orlando, Florida / Norwich, Florida.

Company

hirify.global provides EPOS, payments, and business management solutions, supporting customers from initial sale through implementation, go-live, and beyond.

What you will do

• Lead the regional onboarding strategy and align it with wider business objectives.
• Own onboarding performance, KPIs, reporting, and operational targets.
• Oversee KYC, compliance, risk management, account setup, payments, hardware activation, training, go-live, and customer graduation.
• Lead Onboarding Consultants through Team Leaders and build a coaching and performance culture.
• Drive continuous improvement, quality standards, and customer experience across the onboarding journey.
• Work cross-functionally with Sales, Risk, Product, and Support, including challenging sales quality when required.

Requirements

• Senior leadership experience in onboarding, implementation, customer success, or post-sales.
• Experience managing teams, senior stakeholders, business targets, forecasting, and performance.
• Strong analytical, reporting, communication, problem-solving, and stakeholder management skills.
• Experience coaching and developing people and holding teams accountable.
• Experience with CRM and workflow tools, ideally Salesforce and Google Workspace.
• Ability to adapt quickly and use data to improve customer outcomes.

Culture & Benefits

• Remote or regional working arrangement available.
• Direct reporting to the VP of Operations.
• Opportunity to build a high-performing onboarding function in a growing regional team.
• Performance is measured through KYC completion, integration, integration time, CSAT, NPS, and quality assurance targets.