Account Manager, SMB

Location: Orlando, FL, United States; flexible remote and in-office work with travel required for training, offsites, team-building events, and other business needs.

Salary: $26.08–$38.40 USD or $32.60–$48 USD per hour, plus sales commission opportunities.

Company

hirify.global operates a platform that helps restaurant merchants improve visibility, operations, product adoption, and revenue.

What you will do

• Manage a portfolio of approximately 75 SMB restaurant merchants and build long-term partnerships.
• Conduct high-volume outbound calls and email outreach to monitor performance, identify risks, and support merchant goals.
• Advise owners on pricing, promotions, DashPass, Ads, and other hirify.global products to improve revenue and margins.
• Set performance goals and KPIs, review results, and deliver quarterly business reviews.
• Reduce churn, support new store expansions, and collaborate with internal growth teams on product opportunities.
• Travel as needed for in-person collaboration, training, offsites, and team-building events.

Requirements

• At least 2 years of client-facing sales experience focused on customer satisfaction, retention, and product adoption.
• At least 2 years of outbound sales experience with activity targets and at least 2 years of business operations or related experience.
• Experience owning and prioritizing a book of accounts while being accountable for retention and growth.
• Experience with Salesforce or similar CRM tools.
• Intermediate to proficient Google Sheets or Microsoft Excel skills, including maintaining complex spreadsheets.
• Strong customer empathy, goal orientation, competitive drive, and AI fluency or eagerness to develop it.

Culture & Benefits

• Data-driven, collaborative environment focused on supporting small business success.
• Comprehensive medical, dental, and vision benefits.
• 401(k) plan with employer matching, paid parental leave, disability and life insurance, and family-forming assistance.
• Paid time off, paid sick leave, 11 paid holidays, wellness benefits, commuter benefits match, and mental health support.
• Flexible work arrangements combining remote and in-office work.