Service Desk Technician I (Healthcare)

Location: Primarily remote, U.S.-based; preference for candidates in or near Coeur d'Alene, Idaho, with occasional onsite support and travel as needed

Company

hirify.global supports community oncologists through a patient-centric, physician-driven, and technology-powered healthcare model.

What you will do

• Operate the day-to-day service desk, resolving incidents and technology-related requests.
• Provide technical customer service through incoming phone calls and the ticketing system.
• Log, track, triage, and escalate issues to appropriate technical teams or vendors.
• Communicate status updates to users and stakeholders throughout enterprise-wide issue resolution.
• Create self-help documentation and thoroughly record resolution steps in the ticketing system.
• Participate in 24x7 on-call support and assist with service desk improvement initiatives.

Requirements

• At least one year of recent experience in technology, service desk, or helpdesk work.
• High school diploma or GED.
• Ability to troubleshoot systems and communicate effectively in writing and verbally.
• Experience with IT service management transformation and continuous improvement initiatives.
• Basic A+ and Microsoft product certification is preferred; education or demonstrated experience may substitute.
• Ability to support occasional onsite needs and travel to support IT end users.

Nice to have

• Healthcare experience.
• ITIL certification.
• Experience with ServiceNow, SSO, Okta, and Microsoft Office applications.

Culture & Benefits

• Values-driven culture with startup energy supported by leaders in oncology, urology, technology, and finance.
• Opportunity to improve technology processes supporting independent physicians and their patients.
• Primarily remote work arrangement with occasional onsite support needs.
• 24x7 on-call support participation is required.