2 дня назад
Software Support I
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Software Support I (Healthcare IT): Providing first-line technical support for healthcare software applications, databases, interfaces, and associated hardware across the EMEA region with an accent on troubleshooting, customer service, and incident resolution. Focus on investigating SQL Server database issues, resolving networking and connectivity problems, and coordinating escalations with developers, field engineers, and suppliers.
Location: Hybrid office-based role in Coventry, UK, with regular attendance at the Coventry office required 3 days per week
Company
is a global healthcare technology organisation developing software, hardware, and systems that support patient care.
What you will do
- Provide first-line technical support for healthcare software applications and hardware products across the EMEA region.
- Diagnose and resolve software, database, networking, connectivity, and interface-related incidents.
- Support customers by telephone, email, and remote support tools while maintaining high service levels.
- Investigate database issues using SQL Server Management Studio and perform remote assessments of customer environments.
- Document support activity in the helpdesk ticketing system and escalate complex issues to internal teams.
- Collaborate with developers, field service engineers, distributors, and third-party suppliers on timely resolutions and process improvements.
Requirements
- Previous experience in technical support, helpdesk, application support, or IT support.
- Experience supporting healthcare software or medical device solutions.
- Strong troubleshooting, analytical problem-solving, communication, and customer service skills.
- Experience supporting Microsoft Windows environments and proficiency with Microsoft Office applications.
- Ability to work independently and collaboratively in a fast-paced support environment.
- Fluent written and spoken English is required; Italian language capability is preferred for supporting Italian customers.
Nice to have
- Knowledge of SQL Server and database troubleshooting.
- Understanding of TCP/IP networking concepts.
- Experience supporting software interfaces and integrations.
- Experience with Italian healthcare organisations or distributors.
- Familiarity with remote support technologies.
Culture & Benefits
- Work in a supportive and collaborative team environment.
- Develop technical expertise across software, databases, interfaces, networking, and healthcare IT systems.
- Work alongside experienced technical specialists and product experts.
- Contribute to the growth and support of the Italian customer base.
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