QGenda Technical Engineer

Location: Atlanta, Georgia; hybrid. Applicants must be located in the United States and authorized to work for any US employer.

Company

hirify.global provides unified healthcare workforce management software used by more than 4,500 healthcare organizations and has over 800 employees across the US.

What you will do

• Provide reactive Tier 1, 2, and 3+ technical support and deliver accurate, timely solutions to customer issues.
• Learn core product functionality and follow established troubleshooting, workflow, and ticket-handling processes.
• Update, customize, configure, and manage client environments on an ongoing basis.
• Manage support cases and complex project assignments while meeting Service Level Objectives and customer satisfaction goals.
• Provide phone support, knowledge transfer, and customer guidance through the hirify.global Help Center.
• Collaborate with customer success, product liaison, and other teams; escalate risks and complex cases as needed.

Requirements

• Bachelor’s degree required.
• Strong collaboration and communication skills.
• Solid case and time-management skills with strong attention to detail.
• Ability to work autonomously and maintain timely communication.
• Must be located in the United States and authorized to work for any US employer.

Nice to have

• Computer programming skills.
• Previous technical support experience.

Culture & Benefits

• Full-time employees receive company-paid medical, dental, and vision insurance options.
• Paid time off and paid parental leave are provided.
• 401(k) plan with company match.
• Annual Costco membership, cell phone stipend, commuter benefits, and in-office perks.
• Collaborative environment focused on diversity, inclusion, equity, innovation, and customer impact.