Senior Customer Success Manager (AI)

Location: Onsite in San Francisco, California; in-office five days a week

Salary: $110,000–$160,000 per year, plus equity

Company

hirify.global is building an AI-powered operating system for medical practices, using conversational AI agents to handle patient calls and texts, appointment booking, faxed referrals, and proactive patient outreach.

What you will do

• Own customer relationships from sales handoff through implementation, AI agent configuration, onboarding, and ongoing success.
• Run kickoff calls and training sessions, partnering with internal teams to integrate the platform into customer EHR workflows.
• Provide high-touch support, troubleshoot complex issues, investigate root causes, and implement solutions before escalation.
• Monitor customer health, track success metrics, conduct regular check-ins, and lead executive QBRs.
• Identify expansion opportunities and drive adoption across customer locations, departments, and product lines.
• Translate customer feedback and operational data into actionable insights for Product and Engineering.

Requirements

• 3–6 years of experience in customer success, account management, or consulting, ideally in health tech or SaaS.
• Experience driving adoption, retention, expansion, upsell, net revenue retention, or account growth.
• Comfort with EHR integrations, APIs, workflows, scheduling rules, and basic technical troubleshooting.
• Experience managing multiple implementations and customer relationships with strong project management instincts.
• Daily familiarity with LLMs and AI tools, including ChatGPT or Claude, and the ability to apply them thoughtfully.
• Ability to work onsite in the San Francisco office five days per week.

Nice to have

• Experience at an early-stage, high-growth startup from Seed to Series B.
• Experience with healthcare, EHR/EMR systems, or operations software.
• Experience with Retool, Salesforce, HubSpot, Metabase, SQL, or advanced Excel/Sheets.
• Experience building an application with LLMs or creating effective prompts.

Culture & Benefits

• Work at the intersection of healthcare and AI in a foundational role with growing scope and impact.
• Medical, dental, and vision coverage, plus 401(k).
• Unlimited paid time off and equity.
• Weekly team lunch, free dinner, gourmet snacks, and a $600 fitness stipend.
• In-office collaboration at a new downtown San Francisco office.

Hiring process

• 30-minute hiring manager phone screen.
• One-hour founder call and take-home assignment.
• Full-day onsite interview.