Sr. Customer Success Manager (AI)

Location: Hybrid in Boston, Massachusetts, United States; attendance at the Boston office is required three days per week.

Annual base salary: $85,000–$157,000, plus variable compensation based on individual and/or team performance.

Company

hirify.global develops AI-powered software that helps property and casualty insurance carriers communicate with customers and keep claims conversations connected.

What you will do

• Own customer success and partner with Account Managers to maintain relationships, retention, satisfaction, and engagement.
• Develop prescriptive customer success plans that connect strategic goals to value realization and user adoption.
• Conduct operational reviews, customer check-ins, and email engagement to evaluate needs and track goals.
• Identify expansion opportunities and support customer growth.
• Lead risk mitigation across multiple internal departments and ensure accountability.
• Measure and communicate quantified customer benefits while collaborating with customer success, product, and engineering teams.

Requirements

• 5–7+ years of relevant experience in Customer Success or related roles.
• Experience owning clients in P&C insurance or insurtech.
• Strong relationship-building, consultative support, consensus-building, and change-management skills.
• Ability to work with senior executives and legal, technical, finance, sales, and marketing stakeholders.
• Ability to explain technological and business concepts clearly and collaborate across functions.
• Ability to travel approximately once a month and work from the Boston office three days per week.

Culture & Benefits

• Hybrid work environment focused on collaboration, balance, and trust.
• Equity grants for all employees.
• 4% matching 401(k) program and medical, dental, vision, disability, and life insurance for employees working 30+ hours per week.
• Monthly wellness stipend, paid parental leave, and flexible vacation policy.
• Learning opportunities, inclusive values-based leadership, and work focused on empathetic communication in insurance.