Associate Director, Change Management and Communication, Enterprise Delivery Office, Patient Support Services (Healthcare)

Location: Hybrid role based in Cambridge, Massachusetts; available to US and Puerto Rico residents only. Up to 10% travel is required for team meetings and conferences.

Salary: $133,500–$192,833.33 per year

Company

hirify.global is an R&D-driven global biopharmaceutical company developing medicines and vaccines and supporting patients through healthcare services.

What you will do

• Execute change management plans and communication activities across Patient Support Services.
• Draft and coordinate presentations, emails, FAQs, talking points, and other stakeholder materials.
• Facilitate stakeholder meetings, workshops, feedback sessions, training sessions, town halls, and roadshows.
• Coordinate with senior leadership, HR, cross-functional teams, and project teams to align messaging and timelines.
• Track communication reach, stakeholder engagement, and initiative progress through dashboards, surveys, and metrics.
• Prepare status reports and data-based recommendations to improve change execution and adoption.

Requirements

• Bachelor’s degree in a relevant field.
• At least 5 years of experience in change management, communications, or organizational development.
• Experience executing communication plans and organizational change initiatives.
• Strong project coordination, stakeholder engagement, written communication, and verbal communication skills.
• Ability to manage multiple initiatives, deadlines, deliverables, and cross-functional relationships.
• Experience using data and metrics to assess communication effectiveness; working knowledge of change management methodologies.

Nice to have

• Pharmaceutical, healthcare, or Patient Support Services experience.
• Advanced degree such as an MBA or MA in Communications.
• Prosci or similar change management certification.
• Experience with SharePoint, Teams, email platforms, survey tools, and other collaboration systems.

Culture & Benefits

• Health, wellbeing, prevention, and wellness benefits.
• At least 14 weeks of gender-neutral parental leave.
• Career growth opportunities through promotion or lateral moves.
• Employee benefit programs and a rewards package tied to contribution.
• Supportive, future-focused environment centered on improving patient outcomes.