SVP of Success

Location: Dublin or Lisbon; hybrid workplace

Company

hirify.global organises global technology events and is working to digitise the conference sector.

What you will do

• Provide strategic leadership across Partner Success, Key Attendee Success, and Startup Success.
• Unite three high-performance success functions under a common strategic approach while preserving their operational strengths.
• Design tiered service models based on stakeholder value, service levels, cost to serve, and effort.
• Standardise SLAs, escalation procedures, and satisfaction measurement across teams.
• Collaborate with Production, Sales, Marketing, and Engineering to align event software, logistics, and account deliverables.
• Use feedback, NPS scores, and fulfilment data to improve retention and stakeholder satisfaction while managing event-week escalations.

Requirements

• 7+ years of experience managing large success, account management, or fulfilment operations teams.
• Experience in high-growth technology environments or large-scale global events is preferred.
• Proven ability to design service tiers or operating models that match service levels to relationship value.
• Strong analytical and empathetic approach to measuring and improving success.
• Exceptional communication skills with executives, C-level partners, and high-profile stakeholders.
• Technical literacy, comfort working with engineers, and the ability to operate effectively in ambiguous, fast-paced environments.

Culture & Benefits

• Subsidised healthcare, dental coverage, and employee assistance programme.
• Employer pension contribution of up to 6% for Ireland-based employees.
• In-house learning and development department with workshops, online learning, and career resources.
• Company MacBook, generous annual leave, and flexible working arrangements.
• Community events, annual company get-togethers, charity days, and monthly wellbeing talks.
• Wellness subsidy of €1,000 per year.