Product Owner - CX/Comms Demand & Value

Location: Dublin 2, Ireland; hybrid ways of working

Company

hirify.global is an international telecommunications company connecting millions of customers through technology and connectivity services.

What you will do

• Identify, shape, and prepare initiatives that deliver customer and business value.
• Manage the intake and coordination of new initiatives across Communications and CX value delivery channels.
• Define requirements, features, user stories, and acceptance criteria for planning and delivery.
• Maintain a transparent, prioritised product backlog and monitor backlog health, aging demand, and refinement issues.
• Facilitate workshops, build stakeholder alignment, and support prioritisation decisions across business and technology teams.
• Identify risks, dependencies, assumptions, and opportunities while improving demand management, planning, and discovery processes.

Requirements

• Experience as a Product Owner, Business Analyst, Product Analyst, Project Coordinator, or in a similar role.
• Experience gathering, analysing, and documenting business and customer requirements.
• Understanding of Agile delivery methodologies and experience creating features, user stories, and acceptance criteria.
• Strong stakeholder management, communication, facilitation, analytical, and problem-solving skills.
• Ability to translate complex business needs into clear, actionable requirements and balance customer, commercial, and operational considerations.
• Experience using Jira.

Nice to have

• Knowledge of hirify.global billing processes and systems.

Culture & Benefits

• Flexible hybrid working with a focus on work-life balance.
• Competitive salary, bonus, pension, flexible benefits allowance, and health and wellbeing support.
• On-site wellness centre and gym, plus a wider wellbeing programme.
• Free mobile plan, device offers, and discounts for employees and their families.
• Family policies, career development opportunities, learning, and internal progression.
• Inclusive environment with support and reasonable adjustments available during recruitment.