Associate Director, Technical Services Delivery

Location: Rogers, Arkansas, United States — on-site

Company

hirify.global is hiring for a professional services delivery leadership role supporting complex client programs and portfolios.

What you will do

• Lead day-to-day execution and portfolio health across multiple programs, aligning delivery with client objectives, contracts, milestones, and measurable outcomes.
• Manage and develop Project Managers, Technical Project Leads, Project Coordinators, and other delivery team members.
• Act as a primary escalation point for delivery issues and partner with Sales, Account Management, Solutions, and executive stakeholders.
• Oversee revenue forecasting, utilization, resource planning, profitability, delivery margins, billing predictability, and commercial risk.
• Implement governance, status reporting, issue management, risk escalation, change management, and scope control processes.
• Improve delivery methodologies, tools, KPIs, and standardization to support efficiency, scalability, and delivery quality.

Requirements

• 7+ years of experience in program management, operations leadership, engineering, consulting, or related delivery environments.
• Experience leading complex delivery programs in retail, supply chain, transportation, logistics, technology, or related business environments.
• Proven success managing a portfolio of programs and delivering measurable business outcomes.
• Strong understanding of project management, program management, and professional services delivery.
• Experience using KPIs, delivery metrics, and operational reporting to drive performance and customer outcomes.

Culture & Benefits

• Focus on accountability, continuous improvement, and professional growth.
• Collaborative, high-performing delivery organization.
• Opportunities to support hiring, onboarding, training, efficiency, scalability, and standardization initiatives.