Senior Relationship Executive (Logistics)

Location: Taguig, Philippines; hybrid workplace

Company

A technology-enabled logistics company providing last-mile delivery services for businesses across Southeast Asia through algorithm-based optimization, dynamic routing, end-to-end tracking, and data-driven operations.

What you will do

• Manage and grow an assigned portfolio of corporate accounts by strengthening relationships, retaining shipment volume and revenue, and identifying cross-sell and upsell opportunities.
• Monitor shipment volumes, SLAs, KPIs, revenue, and account risks; develop action plans to drive growth.
• Lead client business reviews, present performance updates, and address business concerns.
• Coordinate with Operations, Finance, and internal teams to resolve client concerns, claims, disputes, and payment issues.
• Support the Relationship Manager with reporting, onboarding, internal alignment, and mentoring junior Relationship Executives.

Requirements

• Bachelor’s degree in Business Administration, Sales, Marketing, Business Management, or a related field.
• At least 5 years of relevant experience in Account Management, Relationship Management, Stakeholder Management, or Client Coordination.
• Experience managing corporate, enterprise, or mid-to-large accounts and driving cross-sell and upsell opportunities.
• Strong communication, negotiation, analytical, presentation, and stakeholder management skills.
• Proficiency in Microsoft Office and comfort working with data and reports.
• Willingness to attend client meetings and visits and work extended hours when necessary.

Nice to have

• Experience in logistics or e-commerce.
• Proficiency in Mandarin.
• Strong ownership, customer orientation, and leadership potential.

Culture & Benefits

• Permanent, full-time employment.
• Hybrid work arrangement.
• Exposure to a fast-growing Southeast Asian logistics network serving more than 35,000 merchants across six countries.