Team Lead, Regional Corporate Account Management

Location: Bangsar South, Kuala Lumpur, Malaysia

Company

hirify.global is a local delivery platform operating across around 65 countries as part of the Delivery Hero Group.

What you will do

• Manage corporate account operations, including allowances, refunds, spending limits, onboarding, and bulk employee uploads.
• Troubleshoot corporate administrator, account access, configuration, order, voucher, and payment issues.
• Develop SQL queries and analyze data in BigQuery, producing recurring and ad-hoc reports on MAU, GMV, AOV, segmentation, churn, and campaigns.
• Maintain Salesforce account data, corporate configurations, user profiles, billing updates, and account quality checks.
• Coordinate with Account Management, Sales, Customer Support, Finance, Product, Engineering, and Marketing teams across APAC.
• Improve operational efficiency through automation, workflow optimization, SOPs, documentation, and reporting processes.

Requirements

• Bachelor's degree in Business, Data Analytics, Information Systems, or a related field.
• Experience supporting B2B or enterprise customers in operations or account management.
• Strong SQL skills; BigQuery experience is preferred.
• Experience with CRM platforms such as Salesforce.
• Strong analytical, problem-solving, stakeholder management, and communication skills.
• Ability to manage multiple priorities and respond effectively to time-sensitive requests in a regional, cross-functional environment.

Culture & Benefits

• Fast-paced, high-volume operational environment supporting regional teams across APAC.
• Opportunity to work across customer support, analytics, operations, and business initiatives.
• Collaboration with multiple functions and ownership of issues through to resolution.