Customer Manager (Aviation)

Location: Sepang, Malaysia; on-site airline assistance is required

Company

hirify.global Customer Services Sdn Bhd provides customer support and maintenance engineering services for airline fleets.

What you will do

• Act as the focal point for scheduled maintenance engineering support and services.
• Understand customer needs for maintenance engineering services and retrofit solutions, including service bulletins.
• Facilitate technical discussions, communicate customer feedback, and address operational needs.
• Manage a customer portfolio and ensure maintenance engineering services are delivered on cost, on time, and to the required quality.
• Provide airline on-site assistance for maintenance programme and planning evaluations, and support Parking & Storage and Return To Service activities.
• Deliver maintenance seminars and ensure maintenance engineering service contracts and customer deliverables are fulfilled.

Requirements

• Professional experience in customer engineering, technical support, or maintenance services.
• Ability to communicate with airline customers and facilitate technical discussions.
• Ability to support maintenance programmes, planning evaluations, and fleet operational needs.
• Commitment to compliance, integrity, and maintaining safe and airworthy fleet conditions.

Culture & Benefits

• Permanent, full-time employment.
• Flexible working arrangements are supported where possible to enable collaboration.
• Inclusive workplace committed to workforce diversity and equal opportunities.