AI Technical Support & Automation Engineer (AI)

Location: Madrid, Spain; hybrid work with office attendance at least three days per week.

Company

hirify.global develops SaaS solutions through the hirify.global HUB to improve transparency, efficiency, and trust across global value chains.

What you will do

• Design and develop AI-powered tools, intelligent agents, and automations for daily Support operations.
• Build solutions for ticket analysis, knowledge retrieval, issue classification, troubleshooting, and repetitive tasks.
• Develop and maintain internal tools and integrations using JavaScript, Node.js, Python, APIs, and automation platforms.
• Analyze logs and code, reproduce production issues, identify root causes, and coordinate resolutions with Development and AI teams.
• Manage customer inquiries, communicate investigation progress, and escalate issues when needed.
• Create technical knowledge articles and identify gaps in product and customer-facing documentation.

Requirements

• Hands-on experience with AI-assisted development tools such as Claude Code or similar solutions.
• Strong interest in AI development, intelligent agents, prompt engineering, and workflow automation.
• Ability to read, understand, and develop code using JavaScript, Node.js, and Python, with strong knowledge of React and/or JavaScript.
• Experience with automation platforms such as Power Automate and request-response patterns including REST and SOAP APIs.
• Experience with Postman, Selenium, or similar testing and debugging tools, preferably in a SaaS environment.
• Excellent written and spoken English required. Strong end-to-end troubleshooting and customer communication skills are expected.

Nice to have

• Experience with ticketing or customer-support platforms.

Culture & Benefits

• Flexible hybrid work model supporting productivity and collaboration.
• Collaborative, open communication culture focused on continuous improvement.
• Professional and personal growth opportunities in an international environment.
• Team events and knowledge-sharing sessions.
• Inspiring workspaces in Madrid and beyond.

Hiring process

• Talent Acquisition review of LinkedIn candidates.