German-Speaking Customer Service Agent

Location: Remote from South Africa (CPT), Kenya, or Romania; CET business hours, Monday–Friday

Company

hirify.global connects global professionals with international technology, lifestyle, and wellness companies, including a growing European consumer brand with a strong digital presence and customers across the DACH region.

What you will do

• Respond promptly and professionally to customer enquiries by email and other written channels in German.
• Resolve customer issues, complaints, and questions with empathy and efficiency.
• Ensure customer interactions follow the brand voice and service standards.
• Identify recurring issues and flag them to the broader team.
• Maintain accurate and up-to-date customer records.
• Collaborate with internal teams to deliver seamless customer experiences.

Requirements

• Native or fluent German with excellent written communication is required; all customer communication is in German.
• Proven customer service experience.
• Experience working with ticketing systems.
• Reliability, consistency, ownership, and the ability to work independently in a structured remote environment.
• Calm, professional handling of difficult customer interactions.
• Availability during CET business hours, Monday–Friday.

Culture & Benefits

• Fully remote work.
• Paid annual leave.
• Supportive team culture and ongoing learning opportunities.
• Exposure to a dynamic, growing European consumer brand.
• Access to a professional community of more than 25,000 global professionals.