Customer Support

Location: Seattle, United States; on-site

Company

hirify.global is an electric mobility company developing vertically integrated small electric vehicles to address global transportation challenges.

What you will do

• Handle customer inquiries across phone, email, live chat, and social media.
• Provide pre-sale guidance, process orders and payments, and manage order tracking, modifications, cancellations, returns, and refunds.
• Use deep product knowledge to troubleshoot technical and mechanical issues and educate customers on product features, benefits, and maintenance.
• Manage warranty requests and claims through third-party platforms.
• Resolve complaints, escalate issues when appropriate, and proactively follow up with customers.
• Coordinate with product, shipping, sales, service, and logistics teams while sharing customer feedback and creating help-center documentation.

Requirements

• Clear, empathetic, and professional communication with strong listening and documentation skills.
• Ability to learn and apply in-depth product knowledge to diagnose technical or mechanical issues.
• Strong critical thinking, problem-solving, organizational, and multitasking skills.
• Ability to manage a high volume of inquiries across multiple channels while remaining composed under pressure.
• Effective collaboration with sales, service, logistics, and product teams.
• Ability to work on-site in Seattle.

Culture & Benefits

• Health, dental, and vision insurance covered up to 100%, with FSA and HSA options.
• One Medical membership and dedicated insurance advocates.
• Fertility and family-building benefits through Progyny.
• Flexible time off.
• 401(k) matching.
• Hands-on work with a multidisciplinary team spanning technology, automotive, cycling, outdoor recreation, and retail.