Customer Support Specialist (Automotive Finance)

Location: 7457 E Hampton Ave, Mesa, Arizona 85209, United States; onsite

Company

hirify.global Family of Brands is a privately owned automotive company focused on used-car sales, vehicle financing, servicing, dealerships, and vehicle reconditioning.

What you will do

• Respond promptly to customer inquiries and complaints through proactive follow-ups.
• Communicate with customers by phone, text, and social media.
• Research customer concerns across business lines and accurately document cases.
• Resolve issues autonomously, manage conflict under pressure, and set appropriate expectations.
• Manage inbound and outbound communications within service-level agreements while meeting performance goals.
• Support training development, assist with legal settlements, identify trends, and improve business processes.

Requirements

• High school diploma required.
• At least 2 years of experience in collections, financial services, phone-based sales, customer service, or customer relations.
• Excellent verbal and written communication skills.
• Strong attention to detail, punctuality, goal orientation, and emotional resilience.
• Ability to work effectively in a high-functioning team environment.

Culture & Benefits

• Medical, dental, and vision insurance with company-paid premium contributions.
• 401(k), company-paid life insurance, and short- and long-term disability coverage.
• Professional growth opportunities, tuition reimbursement, and a wellness program.
• Paid time off for full-time employees, including wellness days, holidays, and personal time.
• Onsite gym, game room, social events, company outings, rewards, and prizes.
• Employment is contingent on successful completion of background and drug screening; the workplace is drug-free and tobacco-free.