Customer Service - Software Support

Location: Dayton, Ohio, United States; hybrid schedule may be available after training for eligible associates, with up to two work-from-home days per week.

Company

hirify.global provides software products and services to automotive dealerships.

What you will do

• Provide software and product support to internal and external clients.
• Communicate with customers to gather information and understand their needs and expectations.
• Apply critical thinking and problem-solving skills to customer issues.
• Work collaboratively in a customer service support environment.
• Build product and industry knowledge and pursue certifications across available products and services.

Requirements

• Associate's degree or equivalent customer service experience preferred.
• Exceptional written and verbal communication skills.
• Strong critical-thinking, analytical, and problem-solving abilities.
• Ability to work effectively in a team environment.

Culture & Benefits

• Medical, dental, vision, and life insurance, plus a health savings account.
• 401(k) plan with up to 6% matching.
• Paid vacation, sick days, and holidays.
• Professional development, training, product certifications, and promotion opportunities.
• Referral bonuses and associate discounts.
• Onsite dining, fitness, and medical facilities, plus sports, social leagues, and volunteering opportunities.