Pharmacy Tech Support / Call Center Rep (Remote/11am-8pm EST)

Location: Remote within the United States; Las Vegas, NV listed. EST business-hour shifts required.

Salary: $18.00 per hour

Company

hirify.global provides clinical research services, commercial insights, healthcare intelligence, and patient support programs for life sciences and healthcare organizations.

What you will do

• Serve as the primary call center contact for patients, pharmacies, and medical professionals using an Opus Health program.
• Provide support by telephone, email, fax, and other available channels.
• Handle card activation, program eligibility, benefit explanations, and submission-rejection troubleshooting.
• Assess issues quickly and provide first-level resolution support.
• Document resolutions and escalate unresolved issues to the appropriate department.
• Identify operational challenges and recommend improvements to management.

Requirements

• High school diploma or equivalent.
• Pharmacy technician experience required.
• HIPAA certification required.
• Call center experience required; 3+ years preferred.
• Ability to work 40 hours per week during an EST shift, including the 11:00 a.m.–8:00 p.m. EST schedule.

Nice to have

• Medical claims processing experience.
• Bilingual English/Spanish communication skills.

Culture & Benefits

• 100% remote, work-from-home arrangement.
• Contract engagement managed by an external agency.
• Opportunity to convert to an hirify.global full-time employee.
• Equal opportunity workplace focused on teamwork and inclusiveness.