Client Care Support (2nd Shift)

Location: US - Miami, FL. Hybrid schedule with at least three days in the office, typically Tuesday through Thursday; remaining workdays are remote. Second-shift start times are after 12 pm ET, and the role requires 5–10% travel.

Salary: $44,700–$58,000 USD per year, with potential bonus, equity, shift differential, and quarterly bonuses.

Company

hirify.global provides global payments technology and supports transactions among consumers, merchants, financial institutions, and government entities.

What you will do

• Provide inbound phone support to cardholders across hirify.global products and services.
• Handle lost or stolen card replacement, fraud prevention, mobile app technical support, and account-related requests.
• Listen to customers, identify the nature of each request, and take the appropriate action.
• Use multiple systems to support, process, document, and accurately update cardholder information.
• Meet quality expectations, KPIs, and compliance requirements while maintaining confidentiality.
• Collaborate with peers and other lines of business to resolve customer needs.

Requirements

• High school diploma, equivalent qualification, or relevant work experience.
• Fluency in English and Spanish, written and spoken, is required.
• Strong verbal and written communication, interpersonal, problem-solving, multitasking, and teamwork skills.
• Reliable, punctual, and consistent attendance.
• Ability to work second-shift schedules in a 24x7 operation, typically five eight-hour shifts including one weekend shift.

Nice to have

• At least one year of work experience.
• Contact center experience, especially one year or more.
• Experience in a call center, financial services, ecommerce, or technical environment.

Culture & Benefits

• Paid Monday-to-Friday training, with schedule to be confirmed.
• Medical, dental, and vision insurance with no waiting period.
• 401(k) plan with a company match of two dollars for every dollar contributed up to 5% of base pay.
• Paid time off, 12 paid holidays, and one floating holiday.
• Education, adoption, and commuter assistance, plus an employee stock purchase program with a 15% discount.