Service Delivery Coordinator (Data Centre Operations)

Location: Onsite, full-time in Sydney, Australia; site-based role.

Company

hirify.global develops and operates hyperscale data centres across the Asia Pacific and Middle East region to support the growth of digital infrastructure.

What you will do

• Coordinate customer onboarding, introductory meetings, service-management tool training, access requirements, and customer deliveries.
• Facilitate customer and operations meetings, record actions and minutes, and track owners through completion.
• Prepare operational, SLA, security, escalation, change-management, Smart Hands, and other customer reports.
• Respond to customer requests, track issues and defects, coordinate access and logistics, and support ancillary-space maintenance.
• Manage customer-related cost trackers, supplemental service orders, vendor purchase orders, invoices, and trust payment records.
• Maintain customer contacts, insurance certificates, lease files, site-interfacing documents, and audit documentation while supporting operational cross-coverage.

Requirements

• Ability to work onsite full-time at the Sydney, Australia data centre.
• Strong written and verbal communication skills, including handling sensitive issues, complex inquiries, and customer complaints.
• Strong time-management and organisational skills with careful attention to detail.
• Ability to understand, analyse, and interpret complex operational documents.
• Ability to learn and ramp up quickly, particularly during the first six months.
• Proficiency in Microsoft Word, Excel, Outlook, Project, and Visio.

Culture & Benefits

• Collaborative environment focused on problem-solving, transparency, responsiveness, and operational excellence.
• Flexible and safe working environment designed to support diverse perspectives.
• Career development opportunities through the Grow@Hyperscale programme.
• Opportunity to contribute to the expansion of digital infrastructure across the APME region.