Service Manager Voice & Data (Telecommunications)

Location: Macquarie Park, NSW, Australia; full-time onsite role

Company

hirify.global is an Australian telecommunications company delivering mobile, broadband, voice, data, and digital services to more than 11 million customers.

What you will do

• Lead provisioning operations across voice, data, and connectivity products, ensuring SLA, activation-time, and quality targets are met.
• Lead, coach, and performance-manage a team of approximately 10 Network Engineers.
• Govern outsourced delivery partners through vendor KPIs, quality standards, knowledge transfer, and process discipline.
• Own escalations for complex or business-critical provisioning issues and drive timely resolution.
• Monitor cycle time, first-time-right delivery, backlog, rework, SLA compliance, and vendor quality, reporting risks and remediation plans to senior leaders.
• Partner with Product, Sales, Solutions Architecture, Network Operations, Service Assurance, and IT platform owners on service handover, operational acceptance, fault resolution, and new product onboarding.

Requirements

• 8+ years of telecommunications experience, including at least 3 years leading network engineering, service delivery, or provisioning teams.
• Experience owning provisioning operations at scale across voice and data services in a carrier, managed service provider, vendor, or Tier 1/Tier 2 operator environment.
• Strong knowledge of Internet, IPVPN, Ethernet WAN, SD-WAN, DWDM transport, SIP trunking, cloud-based voice, and OTT voice services.
• Understanding of the order-to-activation lifecycle, OSS/BSS, order management, ITSM tools, network fundamentals, and service handover.
• Experience with outsourced partner management, product readiness, BRT/UAT, operational acceptance, process governance, and root-cause resolution.
• Bachelor of Engineering in Telecommunications, Electronics, or IT, or equivalent industry experience; strong people leadership, stakeholder engagement, and analytical skills.

Nice to have

• Experience with ServiceNow, Netcracker, Blue Planet, or Siebel.
• Automation and scripting literacy, particularly Python.
• CCNA/CCNP, ITIL Foundation, or PMP qualifications.
• External carrier or vendor experience.

Culture & Benefits

• Competitive remuneration, product discounts, and an $80 monthly credit.
• Competitive leave policies, including an additional Connected day.
• Up to 14 weeks of inclusive, carer-neutral paid parental leave.
• Employee-led diversity networks and inclusion initiatives.
• Free 24/7 counselling and wellbeing support services.

Hiring process

• Inclusive recruitment process with accessibility adjustments available on request.