Junior Service Delivery Manager (German)

Location: Košice, Slovakia; remote working is available only within Slovakia due to European taxation regulations.

Salary: Negotiable base salary, variable compensation, and other financial benefits; base salary from €1,270 gross.

Company

hirify.global provides information and communication technology services and employs more than 3,900 people in the Košice region.

What you will do

• Manage the Service Assurance pillar and monitor service quality against contractual requirements.
• Act as the single point of contact between customers and operational or production teams.
• Track and trace customer orders, validate requests, collect documentation, and coordinate order creation.
• Coordinate delivery activities with implementer teams to meet required service levels, timelines, and quality standards.
• Identify implementation risks and delays, manage migration calls and escalations, and secure customer acceptance.
• Propose process improvements and support production optimization.

Requirements

• Secondary education and a basic overview of service delivery management.
• Fluent German at upper-intermediate level (B2) required.
• Advanced general IT knowledge and DTAG portfolio knowledge.
• Intermediate MS Office skills and basic knowledge of project management principles.
• Customer orientation, communication skills, analytical thinking, time management, and result orientation.
• Self-motivation, interpersonal communication, influencing skills, tact, and diplomacy.

Nice to have

• English language skills.
• Experience in post-sales support.
• Basic knowledge of finance and billing or VoIP technology.

Culture & Benefits

• More than 25 benefits supporting work-life balance and employee well-being.
• Financial benefits and variable compensation.
• Learning and development benefits.
• Health, sport, family, and work-life balance benefits.