3 дня назад
Senior Service Delivery Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Service Delivery Manager (ITSM/ITIL): Ensuring IT service management processes, governance, and controls support client service quality and business goals with an accent on service reviews, client relationships, escalations, and service acceptance. Focus on leading cross-business delivery stakeholders, managing contract changes and service risks, and driving service improvements for client accounts.
Location: Sofia, Bulgaria; hybrid
Company
is a global data and technology company serving markets including financial services, healthcare, automotive, agribusiness, and insurance.
What you will do
- Manage client relationships and act as the primary contact and escalation point for client services.
- Lead client service reviews, track service actions, and keep clients informed about progress.
- Coordinate client roadmaps, requirements, change communications, and contractual business changes.
- Support the transition and transformation of new products and services into client environments.
- Lead internal delivery stakeholders across business units to provide seamless services.
- Monitor feedback, complaints, risks, governance, and regulatory controls while driving improvement and mitigation plans.
Requirements
- 6+ years of experience in a similar client-facing role within a global or regional function.
- ITIL certification and strong knowledge of ITSM, Service Delivery Management, and Service Acceptance processes.
- Fluent English required.
- Experience handling conflict, negotiating resolutions, managing escalations, and leading others.
- Understanding of service strategy, escalation models, governance, and regulatory controls.
- Ability to communicate effectively with colleagues and executives, internally and externally.
Culture & Benefits
- Permanent, full-time employment.
- Hybrid work arrangement in Sofia.
- People-first, inclusive, and purpose-driven culture.
- Opportunities to work with data, technology, and clients across multiple global markets.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →