E2E Operational Resilience Lead

Location: VIC, Australia

Company

hirify.global operates telecommunications networks connecting millions of Australians across mobile and fixed services.

What you will do

• Provide senior end-to-end operational leadership during significant customer-impacting events.
• Assess customer impact, service dependencies, operational risks, and business priorities during complex incidents.
• Maintain an end-to-end view of customer services across technology, operations, and suppliers.
• Contribute operational insight to service readiness reviews, significant change, and operational assurance.
• Lead service reviews and operational assessments to drive improvements in resilience, recovery, and customer outcomes.
• Mentor teams and influence capability development across Operations, Engineering, Problem Management, and Transformation.

Requirements

• Strong operational leadership, sound judgement, and effectiveness during high-pressure customer-impacting events.
• Significant experience in complex telecommunications or critical infrastructure environments.
• Broad understanding of mobile, fixed, IP, core, infrastructure, applications, and supplier ecosystems.
• Knowledge of network operations, service dependencies, failure modes, recoverability, major incident response, and service restoration.
• Systems thinking, structured investigation, evidence-based problem-solving, and the ability to influence without formal authority.

Culture & Benefits

• Competitive remuneration, employee discounts, an $80 monthly credit, and 25% off hirify.global products.
• Competitive leave policies, including additional Connected days.
• Up to 16 weeks of inclusive, carer-neutral paid parental leave.
• Industry-focused micro-credentials through hirify.global U in partnership with La Trobe and Macquarie Universities.
• Employee-led diversity networks and 24/7 counselling and wellbeing support.